TwentyCi is a UK data and marketing company focused heavily on property, homemover data, marketing campaigns and residential market intelligence. Its services can be used by sectors such as estate agents, retailers, removal companies, lenders, insurers, media agencies and other organisations interested in property and moving-home activity.
This TwentyCi opt-out guide explains where to go, what the opt-out form is for, what details you may need to provide, and what to expect after submitting a request to stop receiving communications or ask where TwentyCi received your information.
OptOutAI’s TwentyCi Opt-Out Review
TwentyCi’s opt-out page is straightforward, but the form asks for several pieces of personal and address information. The process is not especially technical, but users should complete it carefully so the request can be matched properly.
Speed: 3/5
The form can usually be completed within 10 to 20 minutes if you have your address details and the communication you received available.
Difficulty: 3/5
The process is moderate because the form includes multiple fields and asks for details about what you received, where it came from and the nature of your request.
1. Go to the TwentyCi Opt-Out Page
Start by going to the TwentyCi opt-out page. The page explains that you can use the form if you want to stop receiving communications, ask where TwentyCi received your information, or make a subject access request. TwentyCi states that the information submitted through the form is retained in its complaints system and used to fulfil the request. It may also need to pass the information to relevant data controllers so the request can be fully actioned.
Before filling in the form, keep any letter, email or marketing item you received nearby, because the form may ask what you received and who it came from.
2. Enter Your Personal and Address Details
The TwentyCi form asks you to provide identifying details so the request can be matched to the correct record. The form shown includes fields such as salutation, first name, last name, address line 1, address line 2, town and postcode.
Make sure your name and address match the details on the communication you received. If the information is entered differently, it may be harder for TwentyCi or the relevant data controller to identify the correct record.
If you have recently moved home, pay close attention to any moving-home question on the form, as TwentyCi works with property and homemover data.
3. Choose the Nature of Your Request
The form includes a Nature of Request field. This is where you should select what you want TwentyCi to do. Depending on the available options, this may include stopping communications, asking where the information came from, or making a subject access request.
Choose the option that best matches your goal. If your main aim is to stop marketing contact, select the opt-out or stop communications option. If you want to understand how your data was obtained, select the option connected to finding out where the information came from.
Being clear at this stage helps the request reach the right process and reduces the chance of delays.
4. Explain What You Received
The form asks what you have received and who you received it from. This is important because TwentyCi may work with clients or data controllers, so the marketing item may not always appear to come directly from TwentyCi.
Use the dropdowns and message boxes to describe the communication clearly. For example, mention whether it was a postal item, email, moving-home message, property-related marketing, or another type of communication.
If the communication includes a company name, campaign name, reference, postcode, address, or any identifying details, include those details where appropriate.
5. Add Your Email and Message
The form includes an email field and a message box. The email field helps TwentyCi contact you about the request, while the message box lets you add context or explain what you want to happen.
Keep the message simple and direct. You can state that you want to stop receiving communications, ask where your information was obtained, or request access to the personal data held about you.
If the form has a character limit, focus on the most useful information first: your request type, the communication received, the name shown on it, and the address it was sent to.
6. Submit the Form and Wait for Processing
Once the form is complete, click the submit button. TwentyCi notes that although it works quickly to complete requests, some items may already have been dispatched, so you may still receive communications over the following couple of weeks.
After submission, keep a record of the details you entered and the date you submitted the request. This will help if you need to follow up later or compare future communications against the request.
If you still receive communications after a reasonable period, check whether they came from TwentyCi, one of its clients, or a different organisation entirely.
Final Thoughts
TwentyCi provides a direct opt-out form for people who want to stop receiving communications, ask where their information was received from, or make a subject access request. The form is straightforward, but it should be completed carefully because the request may need to be matched with property, address or homemover-related records.
OptOutAI helps users find privacy settings, opt-out pages and removal routes across major platforms, data brokers and marketing databases. TwentyCi is only one part of your wider data footprint, so it is worth checking where else your personal information may be used for marketing, profiling or property-related targeting.
